At Tempo4D, your privacy is not a compliance formality — it is a core operating principle. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is processed and protected, and the rights you hold as a Tempo4D member based in Malaysia or elsewhere.
Six key commitments that define how Tempo4D handles your personal information. The full policy follows below.
We only collect personal data that is strictly necessary to operate your account, process transactions, and fulfil our legal obligations. We do not collect data we have no use for.
All personal data is stored on encrypted servers and transmitted via 256-bit SSL protocols. Access is restricted to authorised Tempo4D personnel only, on a strict need-to-know basis.
Tempo4D does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data belongs to you.
You have the right to access, correct, export, or request deletion of your personal data. Submit a request to our support team and we will respond within 30 days.
We use cookies and similar tracking technologies to improve your experience and analyse Platform usage. You can manage cookie preferences through your browser settings at any time.
We may send you promotional communications with your consent. You can withdraw that consent and opt out of marketing messages at any time by contacting our support team.
Tempo4D ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who use or interact with our services. This Privacy Policy ("Policy") describes how Tempo4D collects, uses, stores, shares, and protects personal information in connection with the operation of our online gaming and sports betting platform accessible at https://tempo4d.cam.
This Policy applies to all registered members, visitors to our website, and any individual whose personal data Tempo4D processes in the course of providing its services — including players located in Kuala Lumpur, Petaling Jaya, Johor Bahru, Penang, Shah Alam, and throughout Malaysia and internationally.
By registering a Tempo4D account, making a deposit via Touch 'n Go eWallet, DuitNow, FPX, or any other supported payment method, or otherwise using our Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
Tempo4D collects the following categories of personal data in the course of providing its services:
We collect personal data directly from you when you: register a Tempo4D account; complete our KYC identity verification process; make a deposit or request a withdrawal; contact our customer support team; participate in a promotion or survey; or update your account profile.
When you access or use the Tempo4D Platform, we automatically collect certain technical and usage data through cookies, server logs, pixel tags, and similar tracking technologies. This data is collected each time you load a page, launch a game, place a bet, or interact with any feature of the Platform.
We may receive personal data about you from third-party service providers who assist us in operating the Platform. This includes payment processors (for transaction verification and fraud prevention), identity verification service providers (for KYC compliance), and analytics providers. All such providers are contractually required to handle your data in accordance with this Policy and applicable data protection law.
In limited circumstances — typically for fraud prevention and due diligence purposes — we may access personal data about you from publicly available sources, including public records, sanctions lists, and adverse media databases.
Tempo4D processes your personal data for the following specific purposes:
Tempo4D processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:
Tempo4D shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These providers act as Data Processors under contractual agreements that restrict their use of your data to the specific services they provide to Tempo4D. Categories of providers include: payment processing services (including partners facilitating Touch 'n Go eWallet, DuitNow, and FPX transactions), identity verification and KYC service providers, fraud detection and cybersecurity service providers, cloud hosting and infrastructure providers, and customer support platform operators.
Tempo4D may disclose your personal data to government authorities, regulatory bodies, or law enforcement agencies where required to do so by applicable law or in response to a valid legal process. We will only disclose the minimum information necessary to comply with the specific legal requirement.
Tempo4D does not sell, lease, or trade your personal data to third parties for their own commercial or marketing purposes. This is an absolute commitment and not subject to any exception.
In the event of a merger, acquisition, restructuring, or sale of all or part of Tempo4D's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer where it materially affects the terms under which your data is processed.
Tempo4D retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised data — which can no longer identify you — may be retained indefinitely for analytical and statistical purposes.
Tempo4D implements appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Our security measures include, but are not limited to:
While Tempo4D takes all reasonable steps to safeguard your personal data, no electronic transmission or storage system is entirely immune from security risks. You are responsible for maintaining the security of your own account credentials. If you suspect any unauthorised access to your Tempo4D account, please contact our support team immediately.
Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and analyse how you interact with the site. In addition to traditional cookies, we may use similar technologies such as pixel tags, web beacons, and local storage objects.
You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies may impair your ability to use key Platform features, including making deposits via Touch 'n Go eWallet or DuitNow and accessing your account balance. Instructions for managing cookies in major browsers are available through the relevant browser's help documentation.
Subject to applicable law, you hold the following rights in respect of your personal data processed by Tempo4D. To exercise any of these rights, please contact our customer support team via Live Chat or email at [email protected]. We will respond to all valid requests within 30 calendar days.
The Tempo4D Platform is intended exclusively for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If you have reason to believe that a person under the age of 21 has registered an account or provided personal data on the Platform, please contact us immediately at [email protected].
Upon discovery of any such account, Tempo4D will immediately suspend the account, delete associated personal data to the extent permitted by applicable law, and, where appropriate, report the matter to relevant authorities. Our KYC identity verification process is specifically designed to enforce our 21+ age policy and prevent underage access to the Platform.
In order to provide its services, Tempo4D may transfer your personal data to jurisdictions outside Malaysia, including to locations where our data processing partners and cloud infrastructure providers operate their facilities.
Where personal data is transferred outside Malaysia, Tempo4D takes appropriate measures to ensure that such transfers are carried out in accordance with applicable data protection requirements. These measures may include entering into data processing agreements with the recipient that incorporate standard contractual clauses or equivalent data protection safeguards.
By using the Tempo4D Platform, you acknowledge and consent to the potential transfer of your personal data to jurisdictions outside Malaysia for the purposes described in this Policy, subject always to the security and protection standards described in Section 9.
Tempo4D reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. We will update the "Effective Date" at the top of this Policy to indicate the date of the most recent revision.
Where amendments are material — meaning they significantly alter how we process your personal data or affect your rights — we will provide advance notice to active members via the registered email address on their account or through a prominent notice on the Platform.
Your continued use of the Tempo4D Platform following the publication of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with the amended Policy, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Tempo4D, please contact our customer support team. We are committed to addressing all privacy-related enquiries promptly and professionally.
You may reach our support team through the following channels:
For matters relating to your account terms of use, please refer to our Terms & Conditions. For responsible gambling support resources, please visit our Responsible Gambling page.
Subject to applicable law, the following rights apply to your personal data processed by Tempo4D. Contact support to exercise any of these rights.
To exercise any of the above rights, contact us at [email protected] with "Privacy Request" in the subject line. Responses within 30 calendar days.
Tempo4D takes your personal data seriously. If you have questions about this Privacy Policy or want to exercise your data rights, our 24/7 support team is ready to help in English, Bahasa Melayu, and Chinese.
For players aged 21 and above only. Please gamble responsibly. Responsible Gambling resources →